Candid conversation with Fatima Tomoum - Keeping the Customer as the common denominator

Join your host Sanila Samuel on an upbeat and insightful conversation with Fatima Tomoum as she talks about her journey spanning countries where she learnt by immersing herself in the local culture and language and used her various experiences as an interpreter as well to develop a passion for creating excellent customer experiences, whatever the industry.

Fatima Tomoum is a seasoned and passionate CX professional who firmly believes that listening to customers is the key for companies’ success.  She has experience across the globe from Japan to the Middle East, in a range of different industries (from software to real estate), and has spent the last 16 years working with large blue-chip and semi-government organisations to transform their customer experiences.  Having implemented massive tech and process transformations, she still claims her greatest success in life is navigating the challenging role of raising triplets whilst maintaining a sliver of sanity!

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